Advice on communication

From a recent post to The Listserve (which you should join if you haven’t already), sent by someone who makes a living teaching rhetoric and communications:

…don’t get hung up on assuming the intent of the person communicating with you. What I mean is, it is impossible to know for sure what a person intended to mean when they say something to us. When I think of the missteps I make in everyday communication it is often because I assume why someone said something to me, I take offense at them for the purpose behind what they said. In reality, I can never know the intent behind their statement unless they tell me. Try and avoid making assumptions about the meaning of, and purpose behind, someone’s statement and see how it changes the flow of your communication.

This is valuable advice which I am determined to follow more closely. Now that my job entails working with a diverse set of customers, being a better communicator is increasingly important.

Having said that, remember that what is said is only part of what is communicated; there is also what is left unsaid, as well whether the communication is responsive, or not, to what you say. When you consider the totality of the communication, it may be possible to derive more information about intent– or it may equally be possible to make a wrong assumption. This is especially true of people who are avoidant, or who have personal, business, or political motives that lead them to conceal, evade, or avoid communicating clearly.

I’m reminded of RF test equipment such as signal generators. You use these devices to generate a particular waveform, which you then feed in to your transmitter or receiver so you can measure the output for distortion, clipping, and so on. You can measure how closely what you put in conforms to what you get out. Sadly we don’t have anything like that for human communication, apart from adaptive listening, which is a fascinating topic in itself but requires both parties to be actively engaged in the communication.

Always something new to learn…

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Time flies…

I just got back from a great flying trip from Huntsville to Perrysburg, Ohio (more on that in a later post today if I have time). In reviewing my logs, I was shocked to see that I have as much pilot-in-command (PIC) time in the Cessna 182 that I’ve been flying here in Huntsville as I do in the Cessna 172s I was flying in Palo Alto, Pensacola, and Huntsville– just over 50 hours in each. I just went over the 100-hour PIC mark, which means that by any standard I am still a novice; at the same time I am delighted to see the rate at which I’ve been accruing time, experience, photos, and memories.

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Weiner’s Laws

Aviation Week recently ran an article listing 15 laws developed by Earl Weiner, an aviation safety pioneer I had not previously heard of. Some of them will be immediately familiar to anyone who’s worked with computers for any length of time, while some are aviation-specific. All of them are worth pondering, though. I have long experience with computers that do exactly what you tell them to, but coupling such computers to the controls of an airplane mean that if you are ignorant or careless about how you interact with the computer, you may end up with a bent airplane.. or dead. (For example: AA 965, AF 447). Worth considering every time I sit down to prepare for a flight, and especially worth thinking about as we wait for the NTSB to release more details on the Asiana 214 crash. In the meantime, a partial solution: know your autopilot.

(and no, I don’t know why numbers 1-16 are blank either!)

WIENER’S LAWS

(Note: Nos. 1-16 intentionally left blank)

  1. Every device creates its own opportunity for human error.
  2. Exotic devices create exotic problems.
  3. Digital devices tune out small errors while creating opportunities for large errors.
  4. Complacency? Don’t worry about it.
  5. In aviation, there is no problem so great or so complex that it cannot be blamed on the pilot.
  6. There is no simple solution out there waiting to be discovered, so don’t waste your time searching for it.
  7. Invention is the mother of necessity.
  8. If at first you don’t succeed… try a new system or a different approach.
  9. Some problems have no solution. If you encounter one of these, you can always convene a committee to revise some checklist.
  10. In God we trust. Everything else must be brought into your scan.
  11. It takes an airplane to bring out the worst in a pilot.
  12. Any pilot who can be replaced by a computer should be.
  13. Whenever you solve a problem you usually create one. You can only hope that the one you created is less critical than the one you eliminated.
  14. You can never be too rich or too thin (Duchess of Windsor) or too careful what you put into a digital flight guidance system (Wiener).
  15. Today’s nifty, voluntary system is tomorrow’s F.A.R.

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Microsoft releases new OWA apps for iPhone, iPad

Well, this is gonna be fun: Microsoft just released a new native mail/calendar/contacts app (which they’re calling “OWA”) for the iPhone and iPad. A few quick notes:

  • It is only supported with Office 365 wave 15 mailboxes. It may, or may not, work against on-premises Exchange 2013 mailboxes. (Update 130716 1509: Microsoft has in fact committed to on-prem support, but haven’t said when.)
  • It is a native app, with separate versions for iPhone (iPhone 4 and later) and iPad (iPad 2 and later). Both versions require iOS 6. Making a native app rather than just a bound web control means that the app can include some other cool features.. including gesture controls and voice control.
  • It supports Information Rights Management (and, yay, reading signed S/MIME messages). Oh, and it supports delegate access too. Oh, and online Personal Archives… and shared calendars, too!
  • No support for public folders, I’m afraid.
  • It uses Exchange Web Services, not EAS; to the Exchange CAS and mailbox roles, OWA on a device looks almost exactly like OWA in a browser.
  • VOTING BUTTON SUPPORT YES REALLY WOO HOO.
  • It has full offline functionality, powered by a local sqlite database.
  • When you request a remote wipe, the wipe request removes the app and all the data from its device but leaves the rest of the device untouched. This is a huge feature.

Of course, I’ll have full coverage of the app (and how to administer and manage it) in the clients chapter of Exchange 2013 Inside Out: Clients, Connectivity, and Unified Messaging. Until then, grab the client and play with it! I was able to download, install, and use it on my iPad3 without any trouble, but the App Store refused to allow me to download it to an iPhone 4. Stay tuned…

 

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Changing the Lync 2013 XMPP listening port

After being asked whether it was possible to change the port on which the Lync 2013 edge role listens for XMPP traffic, I spent some time searching the intertubes for answers, all to no avail. Then I got sidetracked and forgot about it; meanwhile, the person who’d originally asked came back with the answer:

  1. Log in to a Lync front-end server using an account that has CSAdministrator permissions
  2. Run
    Set-CsEdgeServer -Identity fqdn of edge -XMPPInternalPort portYouWant
  3. Restart the Lync Server XMPP Translating Gateway Proxy service.

Voila! Your Lync edge server will now use the port you specify.

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Leaving messages for non-UM-enabled users

Recently I got a good question from a coworker. He was working with a customer who was piloting Exchange Unified Messaging, and the customer was a little confused by a poorly-documented behavior of Exchange UM.

Consider that you have four test users who are UM-enabled: Alex, Brian, Carole, and David. You also have four users with Exchange mailboxes who are not UM-enabled: Magdalena, Nick, Oscar, and Pete.

The customer reported that he could dial the default automated attendant, or into Outlook Voice Access, and use dial by name to call Alex, Brian, Carole, or David.

However, he had Exchange configured to allow callers to leave voice mail messages without ringing the phone first (what I call “the coward setting”; it’s controlled with Set-UMDialPlan –SendVoiceMsgEnabled:$false). He was able to leave messages for Magdalena and the other non-UM-enabled users, which surprised him and generated the question.

This does seem odd. It’s easy to understand why you can leave a message for the first four users: they are UM-enabled, so they have extensions to which Exchange can transfer the call. But why can you leave a UM message for a user who isn’t UM-enabled? It’s because leaving a voice mail directly for a user doesn’t involve ringing an extension, so not having an extension assigned isn’t an obstacle. When you select that user for a message, UM will play the greeting (which is almost certainly going to be the system-generated TTS version of the user name, as a non-UM-enabled user probably will not have recorded a greeting) and record the message, then deliver it through the standard path.

The More You Know…

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Does Test-OutlookConnectivity work?

I’m going to have to go with “no, it does not” as my answer, but you can try it for yourself.

First off, the cmdlet documentation says you can specify a probe type, but not what the probe types are. This is an unfortunate oversight, considering that you can’t use the cmdlet without it. However, a little more digging turns up a troubleshooting article that says you can do it like this:

[PS] C:\>Test-OutlookConnectivity -ProbeIdentity 'OutlookMailboxDeepTestProbe' -MailboxId paul@betabasement.com -Hostname betabasement.com

Sadly, when I do that, all I get is an error:

WARNING: Could not find assembly or object type associated with monitor identity 'Outlook.Protocol\OutlookMailboxDeepTestProbe\PAO-EX01'. Please ensure that the given monitor identity exists on the Server.

This duplicates results reported by fellow MVPs Paul Cunningham, Brian Ricks, and others; I’m mentioning it here to help make the community aware of the issue, in the hope that it will soon be fixed in CU2. If you’ve been able to get it to work, please let me know in the comments.

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TechEd Europe day 2, or, “A side trip to Segovia”

I woke up on time, showered and dressed, and took the shuttle bus to the convention center so that I could give my presentation on developing Exchange Web Services applications on iOS. While the talk itself went well, my demos failed, and I don’t know why– it didn’t seem to be the proxy issue I mentioned yesterday. I learned a valuable lesson, though; from now on I will always have a pre-recorded backup demo. In fairness, Navin Chand suggested that all speakers have backup demos, but I foolishly assumed that my demo would work (and, in fairness, in the nearly 15 years since my first presentation at a Microsoft event, they always have). Lesson learned.

Afterwards, I had another “ask the experts” session, along with Tom Kaupe from the Exchange Online Protection team at Microsoft. We got a few more good questions for the list of things I need to write about, but overall the session was fairly quiet– the attendees were obviously busy attending the day’s breakout sessions. When my shift was over, I took off for the metro station because I’d decided to make an afternoon trip to Segovia. Why? It’s full of good stuff, that’s why, including a Roman aqueduct, a huge cathedral, and the Alcazár de Segovia, a historic castle.

Getting there turned out to be fairly simple; RENFE, the Spanish national train service, has a high-speed express train that goes directly from Madrid’s Chamartín station to the Segovia station. The trip only takes about half an hour, so I jumped on the subway from the Campo de Las Naciones station adjacent to IFEMA, took it to Chamartín, and found that I had no idea how to buy a ticket for the commuter train. There is a ticket machine adjacent to the exit for the metro, but the trick turns out to be to exit the metro station and go aboveground to the actual train station. At that point I was easily able to buy a ticket for about 30€. With a bit of time to kill before the scheduled departure, I was able to find a shop selling sandwiches, where I had an excellent jamón serrano poboy– jamón on a baguette. It was delicious. Too bad it’s so difficult to import Serrano ham back into the United States.

To board the train, I scanned my boarding pass and sent my laptop bag through a metal detector. That done, I took my seat on the train, waited about 10 minutes for our delayed departure, and then watched the countryside (and two very long tunnels) pass by. Sure enough, in about half an hour we arrived at the Segovia train station, which can charitably be described as “on the outskirts of Segovia.” The #11 bus runs directly to plaza de Artilleria, which is on the southeastern edge of the actual town of Segovia. For 1€, it was money well spent. There isn’t much to see along the bus route, but as soon as the bus gets within a few blocks of its terminal stop, you can see the aqueduct, which looks much like this:

DSC 1309

In the central plaza there are numerous shops and restaurants, including a Burger King. Many of them were closed for summer vacation, though– it looks like much of the town shuts down from mid-June until early July.

As far as I could tell, there’s no way to (legally) climb on top of or walk along the top of the aqueduct; it’s possible that I just missed the directions on how to do so, but I don’t think so. Adjacent to plaza de Artilleria, there’s a tourist information office where for 0.20€ I was able to use the bathroom, after which they gave me a handy free map. The clerk outlined a walking route down XXX street to the cathedral, then along YYY street to the Alcázar. I set out with her estimate of a 30-minute walk fresh on my mind and a 25-pound laptop bag on my shoulder. I may have neglected to mention that it was just under 90°F when I got there…

Despite the heat, though, the walk was quite pleasant. The Cathedral itself is stately on the outside but doesn’t have the overwhelming feeling that Notre Dame, for example, always imposes when I see it. It is still quite an impressive piece of work, as you can see here:

DSC 1327

 

However, the real magic comes on the inside, for which I had to pay another 3€. Oh, and I stopped along the way for a frozen yogurt; the clerk asked me for a choice between mango and “sandía,” which I chose because it looked tropical. Surprise! That word means “watermelon”, yuck, spit. Actually, because European frozen yogurt doesn’t have anywhere near as much sugar as the American equivalent, the combination of the yogurt flavor and the watermelon was actually quite good… but I’ll be more careful next time. But I digress. Whatever your opinion of the religious beliefs which motivated it, it is hard not to be impressed with the craftsmanship and effort that went into the interior of the cathedral. I am not sure, for example, what this display is all about but it is certainly fancy:

DSC 1343

I think my favorite part of the cathedral was the architecture itself. For example, this walkway had a very welcome breeze blowing through it; it was quiet and cool, with a glimpse of the inner courtyard’s garden. I enjoyed the interplay of the lines and shadows with the patterns of stone on the ground.

DSC 1346

After another 10 minutes or so of walking,  arrived at the Alcázar de Segovia itself. You can’t really see it from far away because it’s set adjacent to a ravine which serves as a dandy natural moat. There’s also a pleasant park with large trees screening it. Walking past the park quickly brings the castle itself into view.

DSC 1360

Stepping off to the side really makes clear how the original structure takes advantage of the terrain– you can see that the ravine descends well below surface level. (It goes deeper still but the lens I had wasn’t wide enough to get it all). 

DSC 1362

 

The castle itself is full of all sorts of nifty artifacts, including a museum dedicated to artillery– the castle used to be the site of the royal college of artillery. There are also several suits of armor, cannons, and so on. I finished my tour by climbing the Torre de Juan II, which requires navigating 157 very narrow, very steep steps up a spiral staircase. Along the way you can see the engineering features that helped provide defense in depth for the castle: downward-facing arrow slits, holes for pouring burning oil, and the like. It was well worth the climb, however, because the view was superb. My favorite picture from this part of the excursion was this shot of the cathedral and the city of Segovia. I also had a good time taking pictures of various tourist couples who wanted their photo taken with the city as a backdrop. One of them returned the favor (notice my spiffy Exchange shirt; its presence makes this post TechEd-related).

DSC 1389

DSC 1387

After my tour of the Alcázar and tower, I went to the small café located on the grounds. It’s located in the building that used to be the royal chemistry lab, and I can believe it; I’m not sure what kind of crack they put into the hot chocolate but it was the best beverage I’ve ever had– like drinking liquid chocolate pudding. Sadly they were out of churros, but that’s probably just as well. So fortified, I walked back into town, caught the #11 bus again, took the train back to Madrid Chamartín, then took the metro back to the hotel. All in all, a day well spent!

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TechEd Europe, day 1

TechEd Europe opened on Tuesday, while I was still in transit. I missed the keynote, which is pretty much par for the course. I think the last TechEd keynote I attended was the 2005 version that included BattleBots.

My first assignment for the day was working in the Ask the Experts area. That’s not necessarily what it’s called, but that’s what we all call it. ATE is my favorite part of attending conferences such as TechEd and MEC because you never know what kind of questions you’ll get from attendees. They range from very simple to incredibly complex and environment-specific. The interpersonal dynamics are fun too, because different attendees have different attitudes towards the product and their experience with it: some positive, some negative, and some befuddled. I always enjoy meeting live customers and finding out what kinds of challenges they face, and ATE is the perfect venue for it. (I have a separate post planned in a day or two summarizing the questions I’ve gotten while I’ve been here.

DSC 1277

After working ATE, I went and had a delicious lunch of grouper in some kind of salsa. It was certainly better than the normal convention-center food. And speaking of better, the event staff here has been fantastic– uniformly cheerful and helpful.

After lunch, I went to find the speaker’s lounge. Along the way I noticed a sign for the prayer rooms, something I’ve never seen at TechEd before. I considered going there to work on my demos, but good sense won out and I went to the lounge instead. While there I found the same problem I’d noticed at TechEd in the US: my demos didn’t work. The code they run attempts to do an Exchange Autodiscover connection to autodiscover.robichaux.net, which a) should work from anywhere because b) it’s hosted by Microsoft. However, it didn’t, and I couldn’t figure out why, so to do my New Orleans demos I tethered to my cellphone and used the network. I had the same problem here, sad to say,and I assume it’s because there is some upstream proxy or router stripping out a header that my code needs… but darned if I know what, and I didn’t have time to run through Fiddler to see. I decided instead to download NetShade, which fixed the problem pronto. 

Demos done, I went back to the show floor to walk around. There I had a great talk with Kemp Technologies’ Bhargav Shukla, who is one of my fellow MCM instructors (though he teaches both Exchange and Lync). Among other interesting topics, I learned that Kemp has a prototype load balancing appliance for Windows Azure– not a device that goes on-premises and directs some traffic to an Azure network, but an actual VM that runs on Azure and does load balancing natively there. Microsoft isn’t quite sure how to package and sell Azure objects that are not applications, but I’m confident that they will figure it out. Bhargav also let slip that Kemp is in the process of adding PowerShell support to their load balancers, which marks a first as far as I know. It speaks well of them as partners in the Microsoft ecosystem when they embrace Microsoft’s technologies in such a comprehensive way. (The other takeaway from our talk: I’m jealous of the two days Bhargav spent driving a motorcycle around metro Madrid!)

I also got to meet Ed Wilson of Microsoft, the original Scripting Guy. He offered me the opportunity to write a couple of guest columns, and I eagerly accepted. Look for more news on that soon.

In the evening of the first day, TechEd historically holds a reception n the expo hall where attendees can mix and mingle. We had a great turnout at the combined Exchange/Office 365 booth; I gathered several good questions from attendees that I’ll be writing about a bit later. The energy of TechEd Europe is always quite a bit different from the US show; it’s smaller, so it feels less formal and less rushed. The exhibitor mix is different, too. Even large companies such as Dell and Intel which have a presence at both places typically send different staff. Microsoft is no exception; in addition to many of the folks I’d seen in New Orleans, Nathan Winters and a host of other European and UK Microsoft staff were on site.

I finally got back to the hotel about 9:30pm after a short but slightly confusing ride on the Madrid metro system. This seemed late, but of course by Continental standards it wasn’t even dinner time yet. I took care of some administrative baloney with my bank and mortgage companies, then remembered: someone had suggested I visit Madrid’s old post office (better known as Palacio de Comunicaciones). Although  I could have taken the metro again, it was nearly 11 before I left my room and I was in a hurry, so I took a taxi there, shot a ton of pictures (my favorite is below) and then taxi’d back.

DSC 1303

I noticed on the return that the area around the Melía Castilla has a surprising number of tall, slender, very attractive women just loitering on the street. I have no doubt that they are there to serve as tourist guides for anyone who is lost and needs help. Madrid is lucky to have so many fashionable ambassadors in such a convenient location, but since I knew where I was going I was able to make it back without any of their help.

After all that activity, I was pretty well exhausted, so I checked in to tell the boys goodnight and hit the rack– though it has many other charms, I can say that the hotel beds at this particular hotel are not unlike sleeping on a brick sidewalk. Then it was time to get up and get ready for day 2!

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TechEd Europe: day 0

As I started writing this, I was in the back of a Delta MD-80 heading to Atlanta, thence to pick up Delta flight 109 to Madrid. The process reminds me in many ways of the first real set of international business trips I made, back in 2000-2002; Many aspects of the travel world have changed since then, but some have not.

For example, I have two laptops. Back in the day, I carried a ThinkPad for running Windows apps and a Powerbook for everything else. Now I’m taking my MacBook Pro because I need it to do demos in my TechEd session and my Dell-issued laptop because I need it for Dell work. All of the attendant weight, volume, and hassle constraints that come about from dual-wielding laptops are the same as they ever were.

Then there’s my cell phone. I have carried a Nokia 920 running Windows Phone 8 as my daily phone since November of 2012, and I am very happy with it. Unfortunately, AT&T wouldn’t SIM-unlock it for me, so I won’t be able to use it with a local SIM in Spain. That meant I had to dust off my iPhone 4, which is SIM-unlocked. I started using it last night and found it to be terribly clunky and slow compared to the 920. I don’t mean the data speed itself is slow, although it is; the phone UI itself is terribly slow compared to the 920. However, I like having iMessage available to chat with the many, many iOS users among my friends and contacts, and I am also toting my Pebble, which is completely unsupported and therefore essentially useless with Windows Phone. (Side note: I am eager to see what kind of Windows Phone announcements come out at Microsoft’s Build conference this week; I’m looking forward to more details on Nokia’s Amber and on Windows Phone Blue, or 8.1, or whatever it’s called now). So on balance, I’d have to say that the taking-a-US-cell-phone-to-Europe story is pretty much unchanged as well.

Delta surprised me with what’s known as an “operational upgrade,” or op-up, on the Atlanta-Madrid leg. That is, I didn’t buy a business class ticket, and I was not eligible for an upgrade based on my fare class, but Delta wanted to make more room in coach for paying passengers, and they had some empty business-class seats, so they moved me. I certainly wasn’t going to complain; this is the first time I’ve ever gotten an op-up and I was glad of it. I slept almost the entire way in the seat pod; by mashing buttons you can convert it into a narrow flat bed that ends up just about at floor level. The experience was oddly like sleeping in a mummy sleeping bag– the pod is only about 12″ at the footwell, and since I wear a size 13 shoe it was a bit of a tight fit.

We arrived on time at the Madrid airport, and I took a taxi to the hotel that Microsoft arranged for speakers, the Meliá Castilla. It’s gorgeous: very stately and European. Apparently it is near a bunch of nifty stuff but I was only there long enough to take a quick shower and catch a shuttle to IFEMA, the large conference center where TechEd itself is being held. I worked a shift at the “ask the experts” area and got a few good questions; more to say about that in another post. Then it was off to the speaker lounge to check my demos for tomorrow’s session. More to follow… 

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Exchange 2013 Inside Out early access versions on sale

For a limited time, O’Reilly and Microsoft Press have the “early access” editions of Exchange 2013 Inside Out: Connectivity, Clients, and Unified Messaging and Exchange 2013 Inside Out: Mailbox and High Availability on sale for $19.99 each. This is a fantastic deal given that you get early electronic access to the books– I am still in the midst of working on my book, but you can get access to parts of it now to learn what you need to know, well in advance of its official on-sale date. The deal is good until 0500 PDT on July 3, so you have a bit of time to take advantage of it. (Note that the sale doesn’t apply to the bundle that includes both the print book and the early access electronic edition).

 

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UM Call Router troubleshooting adventure

Yesterday I was in Redmond, teaching the UM portion of the Microsoft Certified Solutions Master: Messaging class. This was the first rotation for this particular class, which replaces the MCM Exchange 2010 class, so I had all new content and an eager group of 14 motivated, smart MCSM candidates, including fellow MVP Michael van Horenbeeck, several people who I knew from online interactions (hi, Hany and Jerrid!), plus candidates from Germany, Israel, the US, Australia, and probably a few other places.

The teaching session went well, although my slides have a few lingering rough spots that I’ll need to polish. In this rotation we had a brand-new, and much improved, lab environment, so when Michael called me over to have a look at something my first thought was that it was a lab setup issue.

He couldn’t get the UM Call Router service to run after he’d enabled a certificate for it and set its startup mode to “dual”. These steps are required if you want to integrate Exchange UM with Lync, but they must be done in a specific order: first you change the startup mode with Set-UMCallRouterService (which will complain that you can’t enable secure SIP without a certificate!) and then you use Enable-ExchangeCertificate to assign the certificate.After he did so, the UM Call Router service stopped answering requests. When he ran netstat, he saw that it was listening on the IPv4 and IPv6 loopback addresses, but not on the assigned IPs for that server. The call router service had logged event ID 1621, which said that the UMCR couldn’t start because “the Client Access service was disabled.” This didn’t make a bit of sense, so we started digging.

First, I verified that no one else was having this particular problem—and they weren’t, so it seemed to be localized to Michael’s environment. Next I spent some time researching event ID 1621 on the intertubes, but that didn’t take long; the only two mentions I found were on TechNet, and the suggested solution was to reinstall Exchange. Nope, not gonna happen.

Michael had the bright idea to check the service component availability.. and it came back as “inactive”. However, the service was still running and would respond to telnet requests on port 5060 on the loopback address. This seemed very odd.

We ued Set-ServerComponentState to force the UMCR back into normal state, and it started listening on 0.0.0.0 again! So clearly the problem was that Managed Availability had killed off the service—now we started investigating why.

After a number of experiments, our theory was that because the UMCR couldn’t start in dual mode without a certificate assigned, so Managed Availability decided that it was unhealthy and marked its state as “inactive.” To test this, we ran Set-ServerComponentState to put the UMCR in maintenance mode; sure enough, the next time the service was probed, it unbound from 0.0.0.0 but remained bound to both loopback addresses. Forcing the service state back to healthy caused it to rebind to 0.0.0.0.

This leads me to point out a couple of things:

  • It strikes me as very odd that after Managed Availability marked the service as inactive that it kept running. I assume that this is on purpose; the service stays up so that Managed Availability can continue to probe it and keep its state updated.
  • The description for event ID 1621 is so bad it isn’t even wrong—the service wasn’t running because it couldn’t start with an unassigned certificate (and in fact, there was a separate event indicating exactly that). The problem had nothing to do with the (non-existent) client access service being disabled.
  • I didn’t see any events logged indicating that the component was in an unhealthy state, although I might have missed them. Once we’d fixed the binding problem, as we transitioned UMCR into and out of maintenance mode, we saw event ID 1648, indicating that the UMCR was returning to healthy state.

Clearly I still have a lot to learn about Managed Availability! I recommend starting with this blog post, which explains in more depth how you can find out what sort of mischief it may have committed on your unsuspecting services…

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Transitions (or, “Dell, you’re getting a dude!”)

Nearly four years ago, I wrote a post here titled simply “We’re moving to California.” Now I’m writing this post because… I’m moving back to Alabama.

I’m also switching jobs; effective June 3, I will be joining Michael Przytula‘s Global Communications and Collaboration team at Dell as a global principal consultant. My first project will be assisting a large automotive supply company with their migration from Lotus Notes to Office 365, so I’m jumping back into the Exchange world with both feet.

The reasons for these changes can be summed up simply: in order to be an effective father to my sons, I need to be where they are. For two years, I have been commuting faithfully at my own expense to see them every other weekend, plus one week per month during which Acuitus allowed me to work remotely. This has been a great experience in itself in many ways, but it has also been emotionally exhausting, physically tiring, and extremely expensive. The constant back-and-forth has made me at times feel like a visitor, not a father, and I’ve had to miss a great many milestone events because they happened at times when I wasn’t, couldn’t be, there.

Moving back was simultaneously a no-brainer (of course I need to be where the boys are!) and a very difficult decision to actually execute on. I believe that ultimately it is the right thing to do for my sons, so that’s what I’m doing.

As much as I believe that what Acuitus is doing is important and worthwhile, and as much as I’ve enjoyed the experience of living and working in California, and as hard a transition as it will likely be, it’s time for me to move on by moving back. I am optimistic and energized about working with Dell, and I am delighted by the prospect of being able to spend more, and better, time with the boys. Against that I have to weigh the upheaval, expense, and hassle of moving, the sadness of leaving valued friends and coworkers behind, and the feeling of unfinished business that comes from leaving Acuitus in the midst of our VA school project.

On balance, though, I am more optimistic than not… as I said back in 2009, it takes work. I still believe that’s true, and I’m going to put in the work that’s required. We’ll see what happens…

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Thursday trivia #94

  • My heart goes out to all those in Oklahoma affected by the May 20 tornado. If you can help, please do.
  • Microsoft releases lots of documentation on how they do things for their internal network. Here’s an example: two papers on best practices for securing Active Directory.
  • I am delighted to report that a whole bunch of my students from the Navy school I helped run in Pensacola have been promoted to IT2. Well done.
  • You could pay $817 for this book on Amazon, or you could read the PDF for free: Introduction to Machine Code for Beginners. Very well worth a look if you’re at all curious about programming. (Old guy note: I learned to program in Z80 assembly about… well, a long time ago.) It’s less than 50 pages.
  • Speaking of programming: this guy got a lot of press by writing a Wall Street Journal editorial saying that he’ll only hire people with some fundamental knowledge of programming: “Sorry, College Grads, I Probably Won’t Hire You.” 
  • The boys and I saw Star Trek Into Darkness the other day. It was good, but I preferred the 2009 Star Trek better. I have high hopes for Man of Steel, though.
  • TechEd North America starts in less than two weeks! I’m putting the finishing touches on my slide deck and demos. If you’re there, stop by my session or the Ask the Experts booth and say “hi”.

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Gun collecting, state by state

From my homeboy Pat Richard on Facebook, original source unknown:

You may have heard on the news about a southern California man put under 72-hour psychiatric observation when it was found he owned 100 guns and allegedly had (by rough estimate) 100,000 rounds of ammunition stored in his home. The house also featured a secret escape tunnel.

My favorite quote from the dimwit television reporter: “Wow! He has about a quarter million machine gun bullets.” The headline referred to it as a “massive weapons cache!”

By southern California standards someone owning 100,000 rounds would be called “mentally unstable.” Just imagine if he lived elsewhere:

In Arizona, he’d be called “an avid gun collector.”

In Arkansas, he’d be called “a novice gun collector.”

In Utah, he’d be called “moderately well prepared,” but they’d probably reserve judgment until they made sure that he had a corresponding quantity of stored food.

In Texas and Montana, he’d be called “the neighborhood ‘Go-To’ guy.”

In Alabama, he’d be called “a likely gubernatorial candidate.”

In Louisiana, he’d be called “an eligible bachelor.”

In North Carolina, Mississippi and South Carolina he would be called “a deer hunting buddy.”

And, in Georgia, he’s just “Bubba” who’s a little short on ammo.

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