I’m working on a project that will involve (big surprise) teaching Exchange 2010. That got me to wondering: what skills do commercial administrators and consultants actually need?
To put it in context, some explanation might be in order. I’m working on designing an Exchange 2010 curriculum that will be used with Acuitus’ Digital Tutor. The overall goal of the Tutor is to take someone with no computer skills and turn them into a competent, skilled junior sysadmin– someone who can troubleshoot and fix complex problems with Windows Server, Cisco IOS, and Exchange. We’ve already proven that we can do this with Navy students. Now we’re going to try it with a few different populations.
For Exchange 2003, which is what the Navy’s still using (yeah, yeah, your tax dollars at work), the curriculum design was simple; the Navy asked us to teach the same things they teach in their legacy courses. However, for the new course I have a free hand to include whatever I think a junior Exchange 2010 admin needs to know.
When Tony and I put together the curriculum for the Exchange Maestro classes we focused on what we thought experienced admins needed to know about the new version. In general, all my writing and teaching has focused on explaining new features in version N to admins who were familiar with version N-1 (or N-2). That leaves me with a gap to fill, so I thought I’d ask the Exchange tribe for some feedback.
For a junior administrator— not a hotshot who’s comfortable editing EDB files with WinHex; not someone who remembers what the Exchange 5.5 IMS was for– what do you think the most important skills and concepts are? If you were hiring such a person, what would you expect them to know on day 1? What knowledge or skill would delight you if your new hire turned out to have it? What areas of Exchange 2010, in theory or practice, were most challenging for you to learn?
You can e-mail me your answer directly if you like, but I’d prefer that you leave it in the comments to hopefully stimulate some discussion.
Technorati Tags: Exchange 2010