Unified communication news roundup, March 09 edition

I’ve been collecting bits and pieces of information that were too short to make meaningful posts on their own– now I’ve mashed them together to make a semi-meaningful post.

First, OCS/LCS guru Joe Schurman has a new book out: Microsoft Voice and Unified Communications. As soon as I got Dustin Hannifin’s mail announcing it, I ordered it.

Second, I found that Microsoft has an extensive listing of products that have been certified as supported with OCS 2007 R2 under the Unified Communications Open Interoperability Program. There’s a lot of interesting stuff there (including the fact that I’m a revision behind on my 3300 firmware).

Third, OCS and Speech Server MVP Marshall Harrison launched a new site, GotUC.net. It’s a portal dedicated to the OCS development community. It’s still fairly new, so there isn’t much there, but I expect that to change over time– drop by and say hi.

I also need to write a summary of my MVP Summit experiences, but that will have to wait until later.

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Two warranties: American Standard and Microsoft

About two years ago, I bought Arlene an American Standard Champion toilet for Valentine’s Day. Not too long after, I added another one in the hall bathroom downstairs. Over time, they both developed odd flushing behavior caused by the design of their flush system. It uses what they call a Flush Tower; it’s basically a concentric pair of cylinders where the flush lever lifts the inner cylinder, which in turn lifts the outer cylinder and dumps water through the trapway.

One toilet has decided to just make a loud “clunk” when you flush it. That’s caused by the inner cylinder dropping down prematurely instead of engaging and lifting the outer cylinder. The other one flushes, but the outer cylinder drops too soon, so it only releases about half as much water as it should.

I called American Standard’s customer service department and spoke to a very pleasant lady who agreed that the toilets were still under warranty (with a 10-year warranty I should hope so!) She told me that the Flush Tower had been redesigned and that they’d be happy to send me two new ones via FedEx. That’s the kind of customer service I like (though I’m not looking forward to pulling the tanks from both toilets to replace the towers).

In other, and completely unrelated, news, about six weeks ago. the living room Xbox 360 died with a RROD. I used the Xbox web site to get a repair case opened and sent it off; it came back about two weeks later. In the meantime, I moved the basement 360 to the living room, then we started remodeling the basement, then we went out of town… and so on. Bottom line: I plugged the newly repaired 360 in last night and it immediately failed again. Now I have to send it back, wait for them to fix it, and reinstall it. If only there were a cross-ship option. Or, if only the frigging things wouldn’t fail so often in the first place. There, I said it. Now I feel better.

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Filed under HDTV and Home Theater, Musings

On the Microsoft Certified Master program

Brent Ozar posted an interesting piece on the value of the MCM credential. He argues that the value in being an MCM comes primarily to people who already have the ability to act as a force multiplier, making the people around them more effective. That’s one of the reasons that I’m happy that Devin’s earned his MCM; he has great potential to use what he’s learned to provide a field effect that will really help our customers.

I’m going to be teaching the Exchange UM portion of the MCM Exchange class, starting either in March or May. I’ve decided to hold off on going through the whole program until we’ve finished our move to Seattle; it’ll be much easier without the added hassle of being away from home. I’m tempted to skip the Exchange 2007 MCM and wait for the Exchange 14 version (which, of course, is a ways off), and instead go for the MCM OCS certification. Jens’ description is very tantalizing.

BTW, the MCM team has a great blog. If you’re at all interested in the MCM program, you should check it out.

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Dear Zipcar: first impressions matter

image943888651.jpgFirst impressions matter sooooo much. Here’s what I saw when I approached the car; obviously it’s been parked near Big Bird’s nest a little too long.

Other than that, it was a good experience. It was fun driving a hybrid, and the car location was perfect for what I needed. I will definitely use Zipcar again.
Update: not long after I posted this, I coincidentally got an e-mail from someone in the Zipcar Seattle office asking how my first Zipcar rental went. I sent her a link to this post, and within two hours I got an e-mail response telling me that she had dispatched someone to pick up the car and get it cleaned. With that kind of responsiveness I’ll absolutely use Zipcar in the future.

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Filed under Musings, Travel

New York Times surrenders to Marines

Well, not really. They did, however, overturn their longstanding style rule that says that “Marines” shouldn’t be capitalized. The Marine Corps Times has the whole story, drawn from the Times’ Philip Corbett’s blog entry here. Semper fi, Old Gray Lady!

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Filed under General Stuff, Smackdown!

Outlook 2007 programming chapters online

Long-time Outlook MVP Sue Mosher (who is a really interesting person besides!) wrote Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators
a year or two ago, and Microsoft just put three chapters online from it. If you’re doing Outlook development at all, this will probably be a valuable read. Sue points out that the chapter on working with item bodies has a lot of information that she’s never seen published anywhere else.

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Filed under General Tech Stuff, UC&C

At the MVP Summit

I’m excited to be at this year’s MVP Summit. (In fact, I’m in an Exchange 14-themed session right now). The summit team has their own blog, and lots of other MVPs are blogging about it. I have a huge backlog of blog entries to write, but I won’t be blogging much about the specific sessions because they’re under NDA. Too bad, because there are some E14 features that totally rock my socks off.

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My next vehicle: not a Chrysler

I’ve been a loyal Chrysler/Dodge owner since I bought my first new car back in 1990. In general, their cars (and especially their minivans) have fit my needs really well, and they’ve been reliable enough. However, in the last month, our 2005 Grand Caravan’s reliability has fallen off a cliff. To wit, here are the repairs it’s needed recently:

  • a new water pump
  • a new set of plugs and wires
  • a new shaft and seal for the power steering system
  • a new front blower motor, without which there’s no heat

That’s not including the things that should be fixed but are too much hassle, like the intermittent fault that sets off the alarm about a third of the time when you use the power liftgate. (Update: I forgot to include the oxygen sensor in the above list.)

So, sorry, Chrysler. Bankruptcy or not, the next time I buy a vehicle it won’t be one of yours. It will most likely be an American-made Honda. (Update: Missy suggests an American-made Nissan Quest– something I’ll definitely look into.)

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Filed under Musings

Wayne Hale five years later

In January 2004, I posted a note about Wayne Hale, the NASA deputy program manager for shuttle operations. He was taking responsibility for the Columbia disaster. Five years later, he’s still stirring things up. Godspeed, Mr. Hale.   

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Filed under General Tech Stuff, Musings

Rotary auction haul

I bought a portable air compressor/brad nailer kit and a Blu-Ray player. Go charity!

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Filed under Friends & Family

Important travel tip

This is very helpful advice, though I don’t know where it came from: always fly first class.

image001.jpg

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Filed under Musings, Travel

TempleStudy.com

www.templestudy.com is a well-written and beautifully presented blog that focuses on one thing: temples of the Church of Jesus Christ of Latter-day Saints. (Bonus: this site has some great temple pictures.) If you’re LDS, you’ll enjoy it; if you’re not, you may learn from it why we consider temples, and the ordinances performed therein, so important.

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Filed under Spiritual Nourishment

Saturday Morning Science at the University of Toledo

UT is doing a series of “Saturday Morning Science” presentations on topics ranging from wind farming to inflammation to aluminum. I’ll definitely be hitting these with the boys. Here’s the link (hat tip: Mark Chandler)

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Rotary program with BlueWater Technologies

We always have a fairly eclectic assortment of speakers at Perrysburg Rotary. This Friday, though, we’re actually having a technology demo of sorts. Cheryl Outly from BlueWater Technologies is coming to talk about some of their technologies. The best intro, though, is this YouTube video– check it out and you’ll see why I’m excited about hearing Cheryl speak.

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Lotus to license Exchange ActiveSync (updated)

Apparently IBM has decided that the best way to get mobile e-mail out of Notes/Domino is to license their primary competitor’s protocol! Network World ran a story today (“Lotus Notes/iPhone users to get their wish: real-time e-mail access“) claiming that IBM will include Exchange ActiveSync (EAS) support in a future release of Lotus Notes Traveler, IBM’s existing mobility solution. (Ed Brill mentioned it this morning, when I was revising this draft, too.)

This is fascinating for several reasons. First, it further solidifies EAS’ position as the dominant mobile sync protocol for e-mail, calendar, and contact data. When your biggest competitors (like Apple and Nokia in mobile devices and now IBM in collaboration software) come hat in hand to license your stuff, that’s a good sign. The original decision to license EAS to outside parties some years ago looks better and better– especially in light of the EU’s continued and bizarre insistence that Microsoft isn’t documenting and opening its protocols enough.

Second, this move implies some things about the state of the relationship between IBM (or at least the Lotus division) and Apple. IBM certainly has enough skilled developers to build their own equivalent of EAS, and to get it to run comfortably on the iPhone. Apparently, though, they don’t have the market leverage to get Apple to ship that protocol as a peer of EAS, or to allow IBM to evade the SDK restrictions on backgrounding. Of course, Apple only added EAS support in the first place to give them another attack (a submission, if you will, to borrow a little BJJ lingo) against RIM and WM. Apple apparently doesn’t feel the need to have a similar move up their sleeve for those shops running Notes.

Third, follow the money. I couldn’t find any evidence of an IBM-Microsoft cross-license for patents (which makes perfect sense given the companies’ respective stances on Linux). IBM doesn’t break out many separate numbers for sales of individual products, but given what I know about EAS licensing I expect that they’ll have to pay Microsoft a per-unit fee for the server software that implements EAS on the Domino side. That in turn gives Microsoft some interesting data they didn’t have before: how many licenses of Traveler IBM is selling. Oh, and cash money, too.

Fourth, can you imagine the field day Microsoft’s sales and marketing team is going to have with this? This is like one of those “write your own caption” contests.

Fifth, this represents a win for Windows Mobile too. Now they too can work seamlessly with Domino installations with no additional client software.

Meta-thought: IBM must have really wanted to get Notes on the iPhone. Why? It’s hard to imagine that it’s because of the huge overlap between Notes users and iPhone users, because I don’t believe such an overlap exists. Could this be an attempt by IBM to cash in on some of the halo generated by the iPhone? Does the iPhone coattail effect make up for having to license a protocol from the hated Redmondites? I guess we’ll have to wait and see…

Update: IBM’s actual press release is here. I like the phrase in the intro paragraph: “…intended support for Microsoft Active Sync”. I wonder what “intended” means in this context?

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