Dear Zipcar: first impressions matter

image943888651.jpgFirst impressions matter sooooo much. Here’s what I saw when I approached the car; obviously it’s been parked near Big Bird’s nest a little too long.

Other than that, it was a good experience. It was fun driving a hybrid, and the car location was perfect for what I needed. I will definitely use Zipcar again.
Update: not long after I posted this, I coincidentally got an e-mail from someone in the Zipcar Seattle office asking how my first Zipcar rental went. I sent her a link to this post, and within two hours I got an e-mail response telling me that she had dispatched someone to pick up the car and get it cleaned. With that kind of responsiveness I’ll absolutely use Zipcar in the future.

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