Back in September 2013, I bought an Appareo Stratus from Sporty’s Pilot Shop. I thought it was expensive, but getting in-cockpit weather and ADS-B traffic data, displayed conveniently on my iPad, was highly valuable. I have used it on almost every flight I’ve made since and it’s proven its value multiple times— being able to see weather while in flight is a huge safety benefit.
Recently I noticed that it was running out of battery unusually fast. Even if I left it plugged in overnight, it would only run for a few minutes when unplugged. I sent Sporty’s customer service an email asking about repair cost. Here’s what they said:
I am sorry, but we are unable to repair the Stratus 1.
We are able to offer $100 off the purchase of a Stratus 1S or 2S.
This is infuriating. The device is not even 3 years old yet, and the manufacturer won’t even attempt to repair it. Offering to let me pay $449 ($549 for a Stratus 1S minus the $100 credit) to get a device that, when it dies, likely will suffer the same non-support is a complete non-starter. I don’t expect a $50 consumer device to have lifelong support, but an $800 aviation device is a completely different story.
So, no thanks, Sporty’s. I’ll keep my money and build a Stratux instead. If this is the level of support I can expect, I might as well save a few bucks and do it my damn self. And when my Foreflight subscription expires, I’ll have to give serious thought to whether I want to continue to support them given their interlocking relationship with Appareo and Sporty’s. Meanwhile, time to take apart the Stratus and see about replacing its battery pack.
(n.b. the avionics stack in our plane has ADS-B weather and traffic, and it will soon be able to push those to the iPad over wifi. However, when I fly rentals or in other peoples’ planes, having a portable device is still a big winner, as is having the redundancy of a second ADS-B receiver just in case… so although I don’t have a single-point dependency on the Stratus I’ll still replace it).