I ordered Arlene three things from CafePress: two Twilight-themed T-shirts and a Twilight calendar. They arrived on time, as promised, but she wasn’t crazy about any of them (Tim and Julie got Arlene a nicer calendar, and the T-shirts were a bit too small). I e-mailed CafePress to get an RMA. On New Year’s Day, they responded in less than 4 hours and told me that they would issue a credit– and to keep the merchandise! I was amazed at the speed of the response and the lack of overall hassle. I’ll definitely do business with them again.