David managed to break his Nintendo DS Lite; he snapped off part of the headphone plug fairly deep inside the jack. I didn’t want to tackle taking it apart, and I’d heard rumors on the intertubes that Nintendo offered drop-off service. Because Nintendo customer service center. It’s conveniently located a few blocks away from Microsoft’s campus, so I took the broken DS with me and drove over there yesterday afternoon. It took less than 10 minutes for me to walk in, show the busticated DS to the friendly guy behind the counter, and get a refurb unit with a fresh 1-year warranty. David is now back in business. This is the best customer service experience I’ve ever had at a store– I wish Microsoft would take some lessons from this and apply them to the Xbox 360 service process.
Nintendo: great customer experience
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