HOWTO send voice mail to distribution lists

You probably already know how to use Outlook Voice Access to listen to your messages, get calendar information, and so on. Did you know that you could use it to send voice mail messages to distribution lists? It’s true. Check it out:all you have to do is dial into OVA, say “Directory”, then say the name of the distribution list. Record the message, say “send this message”, and you’re done!

A few tips on things you should be aware of:

  • The distribution list is actually a dynamic grammar for Speech Server. It’s rebuilt daily. When you create a new DL it won’t immediately be included in the grammar. Check C:\Program Files\Microsoft\Exchange Server\UnifiedMessaging\grammars\en\distribution.cfg to make sure the DL is there. You can force a rebuild with Set-UMServer -GrammarGenerationSchedule.
  • Take a look at C:\Program Files\Microsoft\Exchange Server\UnifiedMessaging\temp\distribution.grxm if you want to know whether the DL is included.
  • By default, Exchange will automatically create grammar entries for DL names. If you don’t want this behavior, edit C:\Program Files\Microsoft\Exchange Server\Bin\globcfg.xml and set EnableDistributionListGrammarGeneration to false.
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