Watch out, Julie

If Julie ever suddenly disappears, I know who (or, rather, what) should get the blame: cannibal death cats from hell™. (Note to self: make sure John’s cat gets E_ACESSDENIED when trying to enter my room when I stay there…)

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Gratuitious Notes bashing

Obviously these guys have been using Notes.

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IBM 802.11a/b/g card finally arrives

Some time ago, I posted about my misadventure in ordering a T40 without wireless connectivity. Shortly after I wrote that entry, I ordered one of IBM’s tri-mode cards from CDW, since they were expected to ship in early September. September came and went without a card. So did October and November. Finally, last week, I got four cards (one for each T40) and eagerly installed it. However, I forgot the crucial step of attaching the leads for the built-in antenna, so after I put everything back together, I found that my signal reception was really poor. At first I fumed. “Stupid IBM,” I muttered. “All this time and they ship me a card that doesn’t work.” Once I discovered my error, I was still fuming (at myself), but I have to admit to being impressed that the card got a signal at all with no antenna. It works great now, and it’s nice to have both PC Card slots back (since one of them is more-or-less permanently occupied by my smartcard reader). However, IBM’s Access Connections software still doesn’t work right; every time it launches, it tells me that my wireless driver is bad. So it goes.

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Sushi vs burgers

Joel Spolsky has a great book review this month that tears into the meaty topic of why Windows and UNIX programmers are so different. Contrary to popular belief, it’s not because Windows sucks, nor (as suggested by the comments here) is it because Windows programmers are all brainwashed. Joel claims it’s a simple matter of cultural differences, and that’s true to a very large extent. In my own career, I’ve written code for VMS, various flavors of UNIX, Windows, and the classic Mac OS, and I can certainly finger the cultural differences that underlie each of their APIs and programming models. It’s just that one cultural assumption most UNIX programmers bring is that if it’s not done their way it’s wrong… how very American of them.
And, since Jeremy wondered why Joel has a fan club… he writes consistently interesting essays. Whether or not you agree with them, they’re always thought-provoking, which is more than can be said of lots of other writers.

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Two-way communications

Jeremy had an interesting post about the difference between writing and explaining, which he sees as two sometimes separate topics. I’ve had the same experience he describes: it’s usually easier to explain something in a conversational way (even if it’s via email or IM) than it is to sit down and write an explanation from scratch. When you’re writing, you don’t have the same information about your audience’s assumptions and knowledge that you do when you’re standing next to someone at the whiteboard.
My solution has been twofold. First, I tend to write like I talk; one consistent comment I’ve gotten from readers of my books and columns is that they like my conversational style (although I do have to write less conversationally for more formal audiences). The other is to treat my writing like a conversation; at least for books, I actively try to find volunteer reviewers with a wide range of experience levels, then I push them to give me good feedback. This helps a great deal, especially if you can find people to bounce ideas off as you go. It helps if you’re really familiar with your audience and the things they want to know, which is why I spend so much time talking to Exchange and Windows administrators in the larger community.
Of course, neither of these approaches actually helps you get the stupid writing done in the first place. For that, I recommend Heinlein’s Five Rules, as amended by Robert Sawyer.

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SmileTrain

When I first started my own business, I made it a point to send thank-you gifts to my customers– normally, that meant some kind of holiday gift basket sent to the project editor of each book I did. It was a good thought, but it had some problems. First, most people have enough holiday junk to eat; second, lots of people can’t eat the treats due to dietary or religious restrictions. Third, it’s a transient gift. Even with those limits, though, it definitely helped build my relationships with my customers, which is very important in the computer publishing industry– your brand determines whether you get great title opportunities or junky ones.
So, year before last I switched over and made donations to The Heifer Project in my clients’ names instead. This was well received, and I liked it that our gifts were accomplishing something positive . A number of clients said to me that they appreciated the gesture much more than they would have appreciated Yet Another Gift Basket.
This year, 3sharp wanted to do something similar (spurred on by Microsoft’s draconian no-gifts-to-employees policy), so we made a donation to SmileTrain, a charity that provides medical training and services to help repair cleft palates. Their web site puts it simply:

The greatest tragedy is that all of these children are suffering not because they were born with a cleft, but because they were born poor. Too poor to pay for a simple cure that has been around for decades. Helping these children is the mission of The Smile Train. We help provide free cleft surgery and related treatment for children who would otherwise never receive it.

It’s a great cause, and I’m thankful that we are able to contribute. If you’re looking for a good holiday cause, I encourage you to consider making a donation. 100% of donations go toward providing surgeries; their overhead expenses are paid for by their supporting sponsors. (n.b. Computer Associates, perhaps the most evil software company in the world [well, besides Oracle– ed], is a sponsor– proof that even the bad guys can do some good in the world.)

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Come support Mark for sheriff

My friend (and fellow Rotarian) Mark Wasylyshyn is running for sheriff of Wood County. His candidacy had to be suspended because of an archaic Ohio law that prevents municipal employees from taking part in most kinds of political activity; because he’s a sergeant in the Perrysburg Police Division, the law prevented him from continuing his candidacy. Fortunately, he had the gumption to ask the Perrysburg City Council to pass an ordinance overriding that law, and eventually they did. Because Mark had to suspend his candidacy until the ordinance took effect, he’s behind in the process of gathering signatures to get him on the ballot. To help fix this, he’s sponsoring a petition drive at Maggie’s Family Restaurant (at the corner of Ohio Rt 25 and Roachton Rd) from 5-7pm on Monday, 12/15.
If you’re over 18, registered to vote in Wood County, and a Republican, please come by and sign the petition. If you’re not, well, come anyway; you’d probably enjoy meeting Mark, who I know will do a terrific job as our next sheriff.

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Death Rain potato chips

In this week’s column, I wrote:

Many administrators I know like spicy food. (I’m not sure why. Having grown up in southern Louisiana, I have a large extended family that glories in eating stuff hot enough to peel paint; maybe I just gravitate to people who remind me of my cousins.) I recently learned of Blair’s Death Rain habanero potato chips, supposedly the hottest chip you can buy. I have some on order; if you’re interested, drop me an email message and I’ll let you know whether they’re a worthy gift for the snack-happy admin on your list.

So, I go look in the mail folder where column comments go, and there are seven or eight messages from people wanting to know more. This is unusual, insofar that a typical column will generate one or two responses, and this one’s only two days old. I don’t even have the chips yet, but it’s cool to see my linkage between Exchange admins and spicy food being experimentally confirmed.
For my readers: I ordered the chips from IronQ.com. They were $30 for a mixed case of 2oz bags. We’re eating them at our holiday party, so I’ll post a full report once I’ve tested them.

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What are the odds?

If you do a Feedster search for Robichaux, you’ll quickly find Julian Robichaux‘s site. Turns out he’s an expert on Lotus Notes, the biggest competitor of the main product I specialize in. Since there aren’t all that many people named “Robichaux” in the world in the first place, I wonder exactly how we’re related. Hey, Julian, if you read this and decide to come over to the light side we’d love to have you!

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Smartphones: Mossberg vs Pogue

What a coincidence: David Pogue and Walt Mossberg both have columns about Windows Mobile smartphones today.
Mossberg (who rather seems to have it in for MS lately) says:

Neither phone [the MPx-200 and the Samsung i600] is anywhere near as good as the Treo 600. Unlike the Treo, they lack keyboards for entering large amounts of text, so I can’t recommend them for serious e-mail users.

Pogue, for his part, is a bit more friendly:

The MPx200 itself ($300) is a gorgeous flip phone, clad in shiny black plastic that resembles the lacquer of a Montblanc fountain pen. You can recharge the battery either by plugging its cradle into a wall or, when you’re traveling light, by connecting its U.S.B. cord to your laptop – a terrific touch. Either the cable or the cradle can also synchronize the phone’s address book, calendar and e-mail stash with Microsoft Outlook on a Windows PC. The two-way updating is effortless; just connecting the MPx200 fires up the ActiveSync software automatically.

Both columns miss some key points, though. Pogue seems to have missed the fact that the Windows Powered smartphones aren’t supposed to be PDAs… they’re phones first and foremost, but they also happen to synchronize with your Outlook data. Most people will use this functionality to get mobile access to contacts, tasks, and emails. Both columns make the point that– without a touchscreen or thumb-board– these phones are inferior for heavy email use, but that’s not what they’re designed for. For an average email user, either of these phones would be fine, and I don’t think either column made that point clear.
There are a few other errors and omissions in both articles (Pogue para 5: Verizon was an American company last time I checked, their Vodafone partnership notwithstanding; Mossberg para 16: Verizon has unlimited data plans, but they also has an unlimited “Express Network” plan that counts voice and data minutes as equal). Neither points out that the MPx-200 can be had for free (with activation, natch) from Amazon, probably because an upgraded MPx-220, with camera and Bluetooth, is due early next year. Pogue doesn’t mention the difference in size and weight between the Samsung and Motorola phones; it’s substantial, with my preference being toward the Samsung (although I still love the form factor of my 7135).
Puzzlingly, Pogue doesn’t mention the slow caller-ID problem that Mossberg centered his column criticism around; I’ve never heard any reports of this from the many MPx-200 users I know at Microsoft. It’ll be interesting to see what the root cause turns out to be.
Now, I need one of these phones for the chapter on OMA/EAS security for my forthcoming book. I think an MPx-200 will fill the bill.
Update: Mossberg was kind enough to write me a note (although it was sort of testy) pointing out a couple of errors in my original post. He says that the “people in charge of the phone software” admit that the caller ID problem is real, but I reiterate that none of the real-world users I know of have complained of it. Then again, I haven’t asked them. At least he wrote back; that’s what Scoble calls having a conversation.
Update 2: David Pogue wrote me a nice note politely taking issue with a couple of points. We agree that some folks won’t want a phone without a touch screen, and we (now) agree that yes, Verizon counts as a US phone company. Now, off to figure out whether there’s a market for a Missing Manual book on smartphones.

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Book progress

There are twenty chapters and three appendices. The first fifteen chapters (plus two appendices) have been written and submitted; several have already come back for author review. Of the remaining material, there are two new chapters written by contributors (one on archiving by Joshua Konkle of KVS, one on legal issues by Jay Friedman of Piper Rudnick) on the way, one revised chapter, and two new chapters (including one on Outlook Mobile Access/Exchange ActiveSync security issues) that I still have to write. Deadline: 12/31. Wish me luck!

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Another reason to hate Michigan

As if the my son’s inexplicable passion for all things Wolverine wasn’t bad enough (at least Matthew can gleefully say “Michigan wucky!”), it turns out that Michigan takes, and files, DNA samples from all babies born in the state. ‘Scuse me, but I don’t see a compelling state interest in gathering DNA fingerprints for every live birth. Well, wait a minute– I do see one, but I don’t like it. I understand, accept, and support the idea behind doing DNA-based screening for health problems, but that’s not the same as maintaining the samples “indefinitely“.
This came across Politech today:

When our son Dylan was born at the University of Michigan Hospital, the blood sample was taken without parental consent and over my explicit objections. Two techs who worked for the state drew the blood sample, placed five drops on the top of a carefully marked card, and left without speaking to anyone else. Several doctors came in ahead of the techs, began giving us discharge instructions at the time the sample was taken, and they stood in my way as I tried to approach Dylan. They couldn’t understand how I would mind that a blood sample was being gathered by the state, merely saying that “it’s required by law” and that “it doesn’t hurt (too much)”. They later gave me several pamphlets explaining the importance of newborn screening. (Indeed, it is, but I can ask my doctor to do it too)
I spoke with Harry Hawkins of the Michigan Department of Community Health, who assured me that the samples were kept at an undisclosed warehouse which
locked behind a chain link fence, and that they would be destroyed after 21 1/2 years. However, he agreed to destroy the sample if both parents requested it.
His mother and I sent Harry Hawkins a letter stating, “Please destroy all samples of our son’s blood. If any identifying data such as a DNA fingerprint has been obtained from his sample, please destroy that data also.” (with all of the required details below)
I later received a notarized form indicating that the blood sample had been destroyed and witnessed. There was no mention of any DNA information, but I have no reason to believe that they gathered any, so I don’t intend to pursue the matter further.

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New Tablet on the way

Taking advantage of my generous partners (and the vendor’s 30-day return policy), I just ordered a new Toshiba M200. It’s fairly vanilla; the only changes I made were changing RAM to a single 512MB stick (vice 2 x 256) and a 60GB 5400-RPM drive. Adding Bluetooth apparently adds 21-28 days to ship time, and there’s no longer an 802.11g option (funny, I still don’t have a g card for my ThinkPad– conspiracy?) I can add more RAM for less money by avoiding Toshiba altogether, so that’s what I’m doing. My previous Tablet experiences were colored by the slow speed and limited RAM of the Acer C102, but this unit should have neither of those problems. Next up: a face-off between the T40 and the M200, both of which have approximately equal specs.

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Giving .mac a whirl

I signed up for my 60-day trial of Apple’s .Mac service today. We’ll see if it’s worth a hoot or not. In the meantime, you can now reach me at perobichaux@mac.com, although I don’t expect to be checking mail there very much. (I would like to experiment with iChat, though– Tim, give me a yell!)
Update: without having posted my address anywhere other than this blog, I got my first piece of .Mac spam last night. That didn’t take long.

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New holiday photo gallery

It’s a shame that Julie is better about posting pictures of my kids than I am. No more! I’ve added a holiday photo gallery for your enjoyment.

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