Suppose you want to buy an additional license for your existing Microsoft Dynamics CRM Online subscription. This sounds like it should be easy, and it is– once you know the trick.
Don’t make the mistake of thinking you can just do a web search for “buy dynamics CRM license“. That way lies madness, not to mention a big steaming pile of fail.
In related news, don’t think that because the Microsoft Online Services page says you can buy a Dynamics CRM Online subscription there that you can buy licenses for an existing subscription. You can’t.
You might think that the sales chat window that opens on several of the Dynamics CRM pages would help. The sales chat person suggested calling 877-276-2464, option 2. I did, and the phone rang and rang and rang without answering for about 90 seconds. Tom then answered and gave me the magic solution, which I include here so you won’t have to go through this same process:
- Log in to your existing CRM page.
- Click “Settings” in the lower-left corner of the page.
- Click “Organization Notifications and Status”.
- In the right-hand section of that page, click “Buy Licenses”.
Now for a brief editorial: this is a great case of an application that makes it needlessly hard to do something simple. Why not have a “buy licenses” link on the page where you add new users? Does “Organization Notifications and Status” sound like the solution to “I want to add a license”? Not to me it doesn’t. This is an area where the Business Productivity Online team at MS has far outdone the Dynamics crew. I sure hope that as these two services are unified that the BPO approach and design win out.