Ferris Research: Lotus Notes has 10% market share

I got a very interesting press release from Ferris Research this morning. They performed a survey of more than 900 (for some reason, I want to say the exact number was 916) companies of various sizes and in various verticals. 654 of the companies were in North America; most of the rest were in Europe. I don’t have the full report to analyze it yet, but there are some very interesting claims:

  • Across all organizations surveyed, Exchange has a 65% market share, with major strengths in healthcare and telecom enterprises.
  • Internal and hosted POP/IMAP solutions are used in about 15 percent of organizations of all sizes, with 5% of large organizations using them.
  • Notes/Domino has about 10% market share across the surveyed organizations, with particular strengths in manufacturing and financial services.

Ferris claims that this is “by far the largest survey ever done on messaging systems”. I’ve requested a copy of the full survey (benefits of being in the press, y’know) and will report more detail once I get it. For now, let’s just say that the numbers Ferris is reporting certainly don’t match up with the numbers claimed by Lotus advocates (and who would’ve guessed that POP/IMAP had such a penetration?) OBTW: GroupWise’s market share is “negligible”.

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One response to “Ferris Research: Lotus Notes has 10% market share

  1. kevin

    Exchange is mostly focused on smb while lotus is mostly in large companies.
    Here is an extract from Gartner, which is more accurate:

    According to Gartner’s Market Share: Enterprise E-Mail and Calendaring Software, Worldwide report, both Microsoft and IBM grew their market shares by 10.6 percent in 2006. However, Microsoft still maintains its lead with a 47.8 percent market share, compared to IBM’s 42.3 percent.
    Microsoft, which has a larger share of the small and medium-sized business (SMB) market: “Lotus’ base is still concentrated in very large accounts and IBM has not done enough to expand its presence in the larger market — organisations with less than 10,000 people.

    So Ferris study is not very accurate.