So, I bought a Quantum DLT-V4 tape drive to replace my dead ADIC FastStor robot. I was surprised and pleased to find that the DLT-V4 came with a bundled copy of BackupExec 10d. However, when I followed the instructions to register the BackupExec license code, I got a snippy mail from Symantec telling me that the license code had already been used. Following instructions (mistake #1), I contacted Symantec Customer Care (sic). They weren’t open at the time, so I called them again on Monday; this time, I got an automated message telling me to go to their web site. So I did. That netted me a response telling me to call Quantum.
Today, I finally called Quantum, who had me go back to the Symantec site. When my first registration attempt failed, they had me change the license code from QTM-P1-xxxxxxx to QTM-CC-xxxxxxx. That did the trick, and I now have a working BackupExec serial number. Too bad it was so hard to get.
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