So, I went to Washington this week. I was there for about 18 hours, during which time I drove by the National Cathedral at night, saw the Washington Monument from a distance, woke up at 4am and was violently sick in my hotel room, and taught my scheduled class anyway. On the return trip, I paid Delta $130 to switch to an earlier flight– which was delayed, so I got home about midnight. A very helpful “service excellence coordinator” (SEC) refunded the money once I got to Cincinnati– after I eventually found one, that is. (Hint: Delta’s famous “redcoats” are no more; SECs are redcoats without the red coats). Not one of my better travel experiences.
