So far, I have to give my new BuckeyeTel service mixed reviews. The good: the phone service works well, with clear audio. I like having voice mail, and I love not paying for long distance or giving SBC any money. The bad: there are several minor annoyances that they’re still working on. For example, if I forward my desk phone to my cell, the caller ID on the cell phone shows the number of my desk phone instead of the real number. Every forwarded call thus appears to be from me, which isn’t too helpful.
More seriously, my download speeds have fallen to almost zero– really. My most recent speed test shows 21 kbps down, 43 kbps up. In other words, I’m getting roughly 1/3 the speed of a dial-up modem connection. The last time that happened, two Buckeye techs came out, fiddled with the cable pedestal and my internal wiring, and replaced the modem, which ended up fixing the problem. I called last night and was put on the tier-2 support queue, but so far they haven’t called me back. That’s not exactly the kind of support I expect for a commercial account. At least my phone’s working.
Update: after switching NICs in my ISA Server box, and doing several different variation of voodoo tricks suggested by Buckeye, things are somewhat better.
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