My installer arrived about 5:30pm. He left about 8pm. In the interim, he got my office phone line working (but not the jack upstairs in Arlene’s office). In fairness, I have unusual, and poorly installed, phone wiring, and he was both diligent and patient. The phone service itself seems to work as advertised. However, something (maybe the new Arris Touchstone cable modem/NID?) has sent my download speeds right into the toilet. The best speed I’ve seen since the installer left is 1046 down/224 up. This is on a line that’s rated at 5000 down/512 up. Something’s amiss, but I don’t know what yet and I’m too busy writing a paper to spend any more time on it– there’s always tomorrow (which, coincidentally, is when my installer is due back to get the other jack on the air).
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That’s disconcerting. Another good reason for me to wait before I make the leap.
Bob S.
The problem turned out to be a bad modem, although Dave and Todd (the two installers who came out today) spent a good two hours fixing the amplifier in my pedestal, replacing some bad traps, and generally cleaning up the signal I get. Now my speeds are back to where they should be, and they were quick and professional about fixing it.