Buckeye overnight outage

Last night, my inbound connectivity failed. As near as I can tell, the last inbound message spotted by the mail filter was at 2348, so let’s say the outage started around then. This morning, I called Buckeye as soon as I got up and noticed the outage. “No, Perrysburg is up. I’d have noticed a lot of calls if it were down,” said the support tech. He promised to call me back by 0830, which of course he didn’t do. When I called them back at 0915, lo and behold: Perrysburg is down, with no ETA for a fix. I called my sales rep to see whether this is expected support practice. I’m definitely wondering if I should go back to Speakeasy, even though it is twice as expensive.
Update: they did fix it about five minutes ago, and Mark was kind enough to call me and let me know that it had been fixed. Apparently the Perrysburg router failed.