I’m starting a topic for Entourage 2004 troubleshooting issues and FAQs, since I’m getting several dozen hits a day from Google on “Entourage 2004” and “Entourage 2004 Exchange”. First, remember that there’s an active Microsoft presence in the Entourage newsgroup, where some of this material is drawn from.
- If you’re using Exchange 5.5, you can’t use Entourage 2004 in Exchange mode. Exchange mode requires WebDAV, which is only supported by Exchange 2000 and Exchange 2003. You can still use IMAP for mail, but you won’t be able to sync calendar and contact data with the server.
- If you don’t know what server name to put into the “Public folder server” field, try the name of your Outlook Web Access server with “/public/” on the end of it.
- If your OWA requires you to use https:// to get to it, you’ll need to check the “DAV service requires secure connection (SSL)” checkbox on the Advanced tab of the Exchange account properties dialog.
- Entourage 2004 can act as a delegate, but you have to use Outlook for Windows to set up delegate access. I plan to write an article explaining how to do this (in my spare time… bwahahaha).
- If you send a meeting invitation from Outlook, and it arrives as an .ics file in Entourage, the “Accept” and “Decline” buttons may not appear. This is because of a bug in Outlook, and the Entourage team knows about it already.
- Only the basic Contacts and Calendar folders are supported– Entourage doesn’t allow you to create subfolders of those folders, or to put contacts and calendar items in other folders elsewhere.
- You can’t adjust server-side settings (including the “out of office” state or server-based rules) from Entourage; you’ll need to use Outlook or OWA.
If there’s a specific question you want answered, feel free to leave a comment here and I’ll try to help you.
Paul's Down-Home Page 
We are attempting to gain delegate access using Entourage 2004 on a Mac running Mac OS X (Panther/v10.3.9) through an Exchange 2003 server. The delegate permissions have been set up correctly through Outlook 2001 on a Mac running Mac OS 8.6, and the delegate access works correctly when accessed with Outlook 2001 on a Mac running Mac OS 9.2.2.
In Entourage, the main folder for the delegating user appears on the delegated user’s folder list, but Entourage appends the name to indicate that the folder is “Not Connected”.
Does anyone know of ANY case where delegation using Exchange 2003 ad Entourage 2004 actually works? So far, I’ve only found lots of complaints that it does not work but NO ONE that has stated that it works for them.
We are also experiencing the same problem. From Microsoft documentation this is a feature that is “advertised” to work. Unfortunately, it does not and it appears that Microsoft is not concerned enough to release a patch just to fix this one problem in a timely fashion. I have seen vague references to a beta SP2 for Entourage. Does anyone know how to get this beta copy (e.g. become a beta tester for a Microsoft product)?
I have been sending out invitations through Entourage 2004 to various other people for meetings. Other users who use Entourage receive the invitaiton correctly and have no problem accepting and having it put in their calender correctly. However if I include a PC user in the invitation all he recieves is the text information about the meeting but no accept or decline links which would automatically insert the information into the calender in outlook. Is there a way to fix this problem?