Verizon followup

I got a response from Verizon after the letter I sent. This afternoon, I got a call from Josh, the assistant store manager here in Maumee. He apologized and promised to “take care” of the problem. I was (barely) able to refrain from asking whether that meant that Bob would be found in the Maumee River wearing a cement overcoat.
So, on one hand Verizon gets points for quick action; I faxed the letter the afternoon before a long holiday weekend started, and I got a call back on the next business day– not too shabby. On the other hand, it remains to be seen whether the CEO’s office handed out the kind of preemptive butt-chewing that prevents these kind of problems instead of just patching them. I guess the store manager was too busy with his other stores to handle this particular problem, so he delegated it to his assistant. C’est la guerre.
Update: I just got off the phone with Drew Moss, assistant to the Verizon Wireless CEO. He apologized profusely and promised that the director of retail services for this region will be looking into the matter. Since the store manager already knows what’s up, I expect that to be a short conversation. Drew also offered me a month’s credit on my bill, which was a nice gesture. VZW is now officially back in my good graces.