Groove isn’t even trying

I’ve been using Groove for several projects recently. I bought their client software. Now I find out that the only way to get support for it is to buy a $2500 “support pack” that allows me to ask 10 support questions via e-mail. Shyeah, right.
People complain about Microsoft for a variety of reasons, but even their low-end products have competent free tech support. I once spent two hours on the phone with a PictureIt! support rep identifying a bug with the HP PhotoSmart printer driver. For the $40 they got from me for the program, Microsoft probably spent four times that for one support call. Their pay-for-support program is excellent as well.
When I have time, I’m building up a longer rant about Groove’s frustrating potential: it does some things really well, but it’s missing some basics.